ERP selection is one of the most critical decisions a business can make. The right ERP streamlines operations, enhances compliance, and improves efficiency. But the wrong choice? It leads to costly failures, frustrated teams, and an ERP that doesn’t truly support the business.
Despite this, many organisations fall into the trap of changing systems for the wrong reasons. One of the biggest mistakes? Assuming that a new CFO or CEO means a new ERP is needed.
Expert Advice: Challenges in ERP Implementation
The Hidden Cost of a Poor ERP Choice
Choosing an ERP system is about more than just software—it’s about aligning technology with real business needs. When selection is rushed or driven by external pressures, companies end up with systems that don’t integrate well, lack user buy-in, or require excessive customisation to fit daily operations.
Another major challenge? User adoption. If employees don’t see the value in the new system or aren’t involved in the selection process, resistance to change will be high. Without proper engagement, even the most feature-rich ERP will struggle to deliver its intended benefits.
Many companies think change management begins after the ERP is chosen. In reality, it starts on day one. Before selecting a system, businesses should clearly define:
Why is a new ERP needed? What problems is it solving?
Who will be using it daily? Are their needs considered?
How will success be measured? Is the focus on features or real business outcomes?
A Real-World Example
One of our clients, a large multi-entity organisation, engaged us to define their ERP business requirements. Instead of simply listing features, we worked directly with both business owners and business users to understand their workflows and challenges. The result? An ERP that fits their operations seamlessly, reducing disruptions and avoiding costly missteps.
How to Select the Right ERP
✔️ Start with a clear business case – Define the real need for an ERP, beyond leadership changes or vendor pressure.
✔️ Involve end users early – Their input ensures the system aligns with actual workflows.
✔️ Prioritise business-driven requirements – Avoid choosing based on software features alone.
✔️ Plan for long-term adoption – A well-selected ERP is a long-term investment, not just an IT project.
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ERP success isn’t just about selecting the right software—it’s about aligning technology with people and processes. If selection is rushed or disconnected from real business needs, no implementation strategy can fully fix the problem.
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