1. Early User Engagement Is Critical
A major reason ERP implementations fail is because business users are not involved early enough. Resistance often stems from change being pushed onto users without their input or buy-in.
2. Start With the Right Intent
ERP success begins with clear understanding of why the ERP is needed and proper selection of the right system based on organizational culture, not based on personal preference or past experience (e.g., a CFO favoring SAP just because it worked in their previous company).
3. Avoid Organizational Politics
ERP failures often result from power struggles within companies—what Bahaa refers to as the “Game of Thrones” Departments like finance or supply chain may resist because they weren’t involved in the decision.
4. Invest Wisely
Many organizations waste “cash at bank” by switching ERPs unnecessarily or investing in tools that don’t add value. Sometimes the new ERP just looks different but does the same thing as the old one.
5. Leadership Support Is Essential
Executives must not treat ERP as solely an IT project. CEO and CFO involvement—attending meetings, backing the team, and showing interest boosts success.
6. Empower Internal Champions
A successful digital transformation requires change champions, super users, and executive backing. These people ensure requirements are well-defined and implementations are adopted.
7. Holistic User Testing and Use Cases
Partial or siloed testing leads to delays and user frustration. Full lifecycle testing should be planned well in advance, not sprung late in the process.
8. Project Managers: Identify Risks Early
Both customer and vendor-side project managers should actively flag risks like low stakeholder involvement and escalate early.
9. IT Teams Must Contribute Actively
It’s a myth that implementation partners do everything. Internal IT must support the process, document meetings, and assist the integrators.
10. Final Advice for Executives: Show visible support.
Attend at least 30–40% of meetings. It improves morale, enhances requirement gathering, and strengthens project delivery.
Need expert guidance on ERP selection, implementation, or change management? Let’s talk at: hello@titaniumgroup.com or Visit: Titaniumgroups.com
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