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BPM | Business Process Management

Business process management (BPM) is the practice of modeling, analyzing, and optimizing end-to-end business processes to help meet your strategic business goals, such as the improvement of your customer experience framework.

The steps of business process management (BPM) commonly include six phases: plan, design, model, implement, monitor, and optimize. These steps provide a structured, cyclical approach for business process improvement, including streamlining manual processes through workflow automation.

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When Should Organizations Implement Business Process Management?

  • Dynamic processes that require regulatory compliance changes, such as a change in customer information management following changes in finance or privacy laws.
  • Complex business processes that require orchestration and coordination across multiple business units, divisions, functional departments, or workgroups.
  • Measurable mission-critical processes that directly improve a crucial performance metric.
  • Business processes that require one or more legacy applications for their completion.
  • Business processes with exceptions that are handled manually and/or require quick turnarounds.
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BPM Services We Provide

Design

Business analysts review current business rules, interview the various stakeholders, and discuss desired outcomes with management.

Model

Modeling refers to identifying, defining, and making a representation of new processes to support the current business rules for various stakeholders.

Excute

Execute the business process by testing it live with a small group of users first and then open it up to all users. In the case of automated workflows, artificially throttle the process to minimize errors.

Monitor

Establish Key Performance Indicators (KPIs) and track metrics against them using reports or dashboards. It’s essential to focus on the macro or micro indicators – an entire process vs. process segments.

Optimize

With an effective reporting system in place, an organization can effectively steer operations toward optimization or process improvement. Business Process Optimization (BPO) is the redesign of the business processes to streamline and improve process efficiency and strengthen the alignment of individual business processes with a comprehensive strategy.

What are the Benefits of Implementing Business Process Management?

Business Process Management helps organizations move toward total digital transformation and help them realize bigger organizational goals. Here are some of the key benefits of using BPM in your business:

01. Improved Business Agility
Changing and optimizing an organization’s business processes is necessary to keep up with the market conditions. BPM allows organizations to pause business processes, implement changes, and re-execute them. Altering workflows, as well as reusing and customizing them, enables business processes to become more responsive and gives the organization deeper insights into the effects that process modifications have.
02. Reduced Costs and Higher Revenues
A business process management tool eradicates bottlenecks, which significantly reduces costs over time. An effect of this can be a reduction in lead times for product sales, giving customers quick access to services and products, which leads to higher sales and improved revenue. BPM solutions can also allocate and track resources to reduce waste, which can also reduce costs and lead to higher profits.
03. Higher Efficiency
The integration of business processes brings the potential for end-to-end improvement in process efficiency. With the right information, process owners can closely monitor delays and allocate additional resources if needed. Automation and the removal of repetitive tasks, add to more efficiencies in the business process.
04. Better Visibility
BPM software enables automation while ensuring real-time monitoring of key performance metrics. This enhanced transparency leads to better management and the ability to modify structures and processes efficiently while tracking outcomes.
05. Compliance, Safety, and Security
A comprehensive BPM guarantees that organizations comply with standards and stay up to date with the law. BPM can also promote safety and security measures by properly documenting procedures and facilitating compliance. As a result, organizations can encourage their staff to safeguard organization assets, such as private information and physical resources from misuse, loss, or theft.
When should Organizations Implement

Business Process Management?

Here are some examples of business processes where implementing BPM will result in a high return on investment.

Dynamic Processes

Dynamic processes that require regulatory compliance changes, such as a change in customer information management following changes in finance or privacy laws.

Complex Processes

Complex business processes that require orchestration and coordination across multiple business units, divisions, functional departments, or workgroups.

Measurable Processes

Measurable mission-critical processes that directly improve a crucial performance metric.

Businesses Process Exceptions

Business processes with exceptions that are handled manually and/or require quick turnarounds.