Products
IT service management (ITSM) platforms offer workflow management and related insights that enable organizations to design, automate, manage and deliver integrated IT services and digital experiences. Core capabilities include: – IT support enablement through embedded incident, problem and knowledge management – Request management – Multichannel engagement of users (e.g., portal, mobile, virtual agent, live chat, walk-up) – Adaptive change and release management – Service configuration management – Service reporting and resource management – Integrated AI for automated and assisted insight Workflow, automation and integration between IT operations management (ITOM) tools, development tool chain and service providers
